Cornerstone Insurance Plc has unveiled Cici, an AI-powered virtual assistant designed to simplify access to insurance and improve customer service.
The company explained that Cici enables instant engagement through WhatsApp, helping users buy insurance, check policy details, guide claims, and get real-time answers to inquiries. It also supports fraud detection, multilingual interaction, and continuous learning from user feedback.
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Managing Director, Stephen Alangbo, said the innovation reflects Cornerstone’s commitment to redefining customer engagement while easing operations. By automating repetitive queries and reducing call center load, Cici is expected to make insurance more affordable, efficient, and accessible — particularly for SMEs and individual entrepreneurs seeking faster service.
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