APPLY NOW: Customer Care & Billing Manager

Victoria Water Services Limited

Customer Service & Support

Lagos Full Time

Manufacturing & Warehousing Confidential

Easy Apply

Job Summary

We are hiring a Customer Care & Billing Manager to oversee all customer interactions, ensure prompt issue resolution, and manage accurate billing operations.

• Minimum Qualification : Degree
• Experience Level : Senior level
• Experience Length : 7 years
• Working Hours : Full Time

Job Description/Requirements

Responsibilities:

• Supervise customer care team and ensure excellent service delivery.
• Oversee billing accuracy and resolve discrepancies promptly.
• Develop processes to improve customer satisfaction and retention.
• Generate reports on customer feedback, billing, and service performance.
• Collaborate with other departments to enhance the overall customer experience.

Requirements:

• Bachelor’s degree in Business Administration, Accounting, or related field.
• 7–10 years’ experience in customer service or billing management.
• Excellent communication, leadership, and interpersonal skills.
• Strong attention to detail and ability to manage high-volume transactions.
  
  TO APPLY: send cv to: https://www.jobberman.com/listings/customer-carebilling-manager-gm5pj8