The Federal Competition and Consumer Protection Commission (FCCPC) has directed Nigeria’s electricity distribution companies (DisCos) to safeguard consumer rights amid ongoing metering changes.
Speaking at a stakeholder meeting in Abuja, FCCPC’s Executive Vice Chairman, Mr. Tunji Bello, underscored the need for transparency and consumer protection in electricity metering, citing growing complaints over unfair billing practices and outdated meters.
Bello addressed the upcoming phase-out of the Unistar prepaid meter model, set to commence on November 14, 2024. Concerns have emerged that this transition could place undue financial burdens on consumers, with some customers reporting anticipated replacement costs of up to N1 million.
A concerned Ikeja Electric customer recently reached out to FCCPC, saying, “The replacement cost is unacceptable; please intervene.” Bello confirmed that DisCos are responsible for covering the replacement costs, ensuring that the transition does not impose extra financial strain on consumers.
The FCCPC also condemned the prevalent practice of estimated billing, where customers with faulty or obsolete meters are billed based on estimates.
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Bello emphasized that this practice contradicts Nigerian Electricity Regulatory Commission (NERC) guidelines, adding, “DisCos must follow correct procedures, including reimbursing consumers for meter purchases and promptly replacing faulty meters.”
The meeting allowed various stakeholders, including representatives from the power sector, consumer rights groups, and regulatory bodies, to express their perspectives on resolving metering challenges.
Bello concluded with a strong warning to DisCos, stating, “Failure to comply with these consumer protections will prompt immediate corrective actions.”
The FCCPC’s stance aims to strengthen trust within Nigeria’s energy market and reassure both businesses and consumers that fair practices in metering will be upheld.
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