APPLY NOW: Customer Service Executive

Nathans Limited

Customer Service & Support

Lagos Full Time

Retail, Fashion & FMCG NGN 75,000 – 150,000 Negotiable

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Job Summary

Nathans Limited, owners of the largest dry cleaning chain in Africa, is looking for Customer Service Executives for our Victoria Island branch. Are you a smart, good-looking and experienced individual who is ready to move yourself to another level? If you think you are deadline-oriented, attentive to detail, and most of all organized.

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 3 years

Job Description/Requirements

Responsibilities:

• Handle customer complaints and inquiries, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Identify and assess customers’ needs to achieve satisfaction
• Collecting and inspecting customer items before registering them.
• Collecting customers’ items and entering them into the system
• Build sustainable relationships of trust through open and interactive communication
• Take the extra mile to engage customers.
• Reporting to the Manager and assisting in other duties as may be assigned by your superior.

Requirements:

• 3 years experience in Customer Service
• Degree from a reputable institution