APPLY NOW: Customer Care Representative

Stockhut

Customer Service & Support

Lagos Full Time

IT & Telecoms NGN 150,000 – 250,000 Negotiable Plus Commission

Easy Apply

Job Summary

A customer care representative is responsible for providing support and assistance to customers, ensuring their needs are met and issues are resolved efficiently.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Job Description/Requirements

Responsibilities:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements:

• Minimum academic qualification of a Bachelor’s degree in any related discipline
• Minimum of 1 year of work experience
• Must be computer literate, digitally savvy, and smart
• Must be smart and can work under pressure
• Ready to work remotely and in a shift system(day/night)
  
  TO APPLY: send cv to: https://www.jobberman.com/listings/customer-care-representative-zpg026